This course is designed to cover basic CRM philosophy as applied to groups of individuals interacting as teams, as well as, the intra-personal issues of the individuals themselves. The course will take the student from the initial CRM strategies of the 1980s and 1990s, through present day generations. This training is based on experiential learning through a series of interactive exercises which encourage class participation. This provides opportunities to practice appropriate skills then solicit peer feedback on performance. The course methodology is an integrated, interactive classroom workshop composed of lecture, group discussion, exercises, video analysis, case studies and practical breakout sessions. Participants apply the concepts and skills learned to real-world scenarios. Team building is a major focus of the workshop and allows participants to work together to achieve unit or company goals. Course objectives are to establish human factors concepts relating to safety of line operations and effectiveness of team related performance within the organization. Also, a common framework vocabulary for identifying unit coordination or interpersonal problems is developed. Workshops consist of learning modules which are addressed from the individual and organizational perspective.

Human error, its causes, its consequences and interventions are discussed in detail to include latest research in human factors affects on the workplace. Human factors are the elements which influence the interface between human beings and their activities. Whether these activities involve operating, controlling, manufacturing, managing or maintaining a complex system, the human is the central component of the structure. The human is responsible for the successes we experience and also for the failures. Contrary to many reports that 60%-80% of all accidents and incidents are related to human error, deeper analysis reveals that most (if not all) accidents can be traced to human error. If not the human error of the operator, then it is the error of a mechanic, a manufacturer, a manager, or some other industry professional. Any accident can be seen as a breakdown of the organization.

This course can be delivered on-site as a contract course for up to 30 attendees. The course can also be conducted as a train-the-trainer course to train individuals who in turn will then conduct CRM training internally at their organization. The course can also be delivered by distance learning to trainers (self paced or "live" in a virtual classroom) on the web. As a course add on, follow-on site visits can be arranged to monitor implementation and progress in applying CRM as well as to conduct on-site CRM training.

Anyone associated with flying operations or safety management will benefit from Crew Resource Management training. Getting an airplane into the air is a team effort and requires the utmost coordination to do it safely. The goal of any production oriented organization is to operate efficiently and effectively. This course can be customized to meet the needs of the customer. Both military and commercial aviation communities are utilizing this type of training to enhance performance and safety. Participants include:

• Pilots
• Mechanics
• Ramp Workers
• Flight Attendants/Flight crew members
• Corporate/Senior level managers
• Flight Department managers
• Schedulers/Dispatchers
• Unit Safety Officers
• Quality Assurance and Oversight Personnel
• ATC Controllers

• This course provides a basic knowledge of CRM along with CRM tools and techniques.
• You will use case studies and practical exercises to reinforce and illustrate the subjects covered in the course.
• This course is an elective course for the SCSI the Certificate in Safety Management Systems.
• The Board of Certified Safety Professionals accepts this course for Continuation of Certification Credit.
• SCSI will award 3.6 CEUs to each participant who successfully completes this course.

• Human Error/Human Factors
• Effective Communications/Assertiveness
• Leadership/Followership
• Individual and Organizational Situation Awareness
• Team Building / Unit Synergy
• Stress and Fatigue Management
• Interpersonal Relationship/Conflict Management
• Accident Causation/Event Investigation
• Risk Management
• Decision Making/Judgment

Taught at a client-selected location, the Crew Resource Management Course consists of 3 training days (24 classroom hours). The third day is a practical hands-on exercise to take the theory and put it into practice. Students receive a course book to include class notes, lecture outlines, additional reference material and a Certificate of Completion. The classes start each morning at 0800 and ending at 1700 on the last day. Courses are scheduled Tuesday through Thursday.

For information about train-the-trainer courses, for distance learning courses on the web and/or follow-on site visits to monitor implementation and progress, please contact SCSI directly.