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This course is also available by contract at your location.
Evolving into a Proactive and Just Culture
A practical case study based approach on how to manage the organizational changes associated with SMS
“Encourage people to understand that change isn't what happens to organizations — it's what organizations do to make things happen.”
Robert J Ristino
As the aviation industry worldwide embraces Safety Management Systems as the modern day reality, or as ICAO states "an organized approach to safety", organizations are going through significant changes. These changes are best represented in the move from a reactive hit-and-miss culture to a proactive, systemic and explicit approach to safety. In other words no longer is it acceptable to "do a lot of safety every time we have an occurrence."1 The expectation is that the only acceptable approach to safety will be to mirror the business planning process. That approach is creating significant organizational changes at all levels.
This workshop will target changes within your organization, regardless of size! Too often in today's fast paced world there is an unrealistic search for the 'magic bullet', the secret to success that can transform an organization overnight. The reality is that such a 'bullet' does not exist; thus to assist safety managers, or any individual involved in the SMS implementation, SCSI has put together a practical, hands-on course, that will provide the answers and processes to overcome resistance to change and help facilitate the evolution of a safety culture.
In this case-study based workshop we will examine, discuss and debate how to evolve and lead change with attention to both the organizational factors and the human factors. One of the major challenges of 'change' is to get people at all levels to understand, accept and facilitate the implementation of the SMS processes. We will examine the components of an SMS, based on ICAO's four pillars, to see which areas will create the challenge and how to overcome those obstacles.
"For me, the ability to interact with professionals of similar experience and background and apply real world challenges to the academic subject matter was the most valuable part of the class. What helped tremendously as well was the real world experience of the instructor. For me, knowing how to apply knowledge becomes just as important as the knowledge itself. Being able to share experiences, problem solving techniques, and viewpoints with both the class facilitator and the professionals involved was priceless. This was the first class that really allowed me to combine my previous academics and real world experiences in to a comprehensive view of SMS." Air Safety Chairman SWA Pilot's Association
1. Patrick Hudson, Leiden University, on Pathological safety cultures
Who Should Attend
How You Will Benefit
Review of ICAO's Four Components of an SMS and where they will create challenges
Who are the stakeholders in any organization?
Type of resistance/barriers to change in organizations
Why do people resist change?
Ways to overcome resistance to change
Systems you can put into places to promote change
A Safety Manager's SMS Toolbox — How to foster trust to evolve into a Just Culture
A Systems Approach to Managing Change in a Safety Culture
Utilizing the Three Mediums of Communication towards Organizational Effectiveness
How to Laterally Market Safety Across Organizational Boundaries
Breaking Down Organizational Silos
Change — When to Lead and when to Manage
Evolution of a Safety Culture
How to Measure the Immeasurable
Video Case Studies
Gary has been directly involved in aviation safety since 1978. His more than 30 years of significant international experience in safety, at all levels of an organization, makes him a highly credible and competent facilitator of this key workshop.
For more than 10 years he has been directly involved in training the concepts of SMS, human factors, organizational factors, risk management, and communication on the international stage. He has worked with major airports all across Canada, the Caribbean, Europe and Brunei. He has worked with KLM in Amsterdam, FedEx in Memphis and a host of organizations across North America.
As a Lieutenant Colonel in the Canadian Air Force he served for more than 35 years. He received the Air Force's highest commendation for his significant and lasting impact on influencing their safety culture.
As a pilot he has accumulated more than 5000 flying hours. The majority of this time was spent on operational fighter tours in Europe (9 years) and Canada. His last regular force assignment was as Commandant, Central Flying School. In addition to serving as the Commander's Senior Standards Eval officer for all flying training, he was also in charge of the Canadian Air Forces training for Human Performance in Military Aviation, a composite program that covers MRM, CRM and TRM at all levels, including the organizational level.
As an instructor and facilitator he has extensive international experience with both civilian and military organizations, including::
Aside from his work with the Canadian Air Force, he has significant international experience teaching human factors, risk management, communication, leadership and organizational effectiveness. He has developed an expertise in human factors, Organizational Culture, Maintenance and Crew Resource Management, Human Factors in Decision Making, Risk Management, leadership studies and communication; additionally he is a certified corporate facilitator for the Franklin-Covey workshops including the 7 Habits of Highly Effective People and 4 Roles of Leadership.
The Leading Change in SMS course consists of 4.5 training days. Students receive a course book to include class notes, lecture outlines, additional reference material and a Certificate of Completion. The classes start each morning at 0800 and ending at noon on the last day.